TERMS & CONDITIONS OF PURCHASE AND SUPPLY
Make sure that you read and abide by the terms and conditions before submitting any order. If you are confused or think that there is a mistake about your order, please contact us to discuss.
LIMITATIONS OF SUPPLY OF GOODS
While we make every effort to ensure that the products shown on our website are currently available, we cannot always guarantee the availability of Goods as set out. We will inform you by e-mail as soon as possible if the goods you have ordered are not available and we will not process your order if made. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
PURCHASE OF CONTACT LENSES
When ordering please make sure that, the contact lens specifications transmitted in your order is valid, corresponds to the most recent fitting carried out by a registered eye care professional and is not more than one-year-old. Optimal use of contact lenses is assured if the wearer is familiar with the care and handling of contact lenses and regularly takes part in the necessary eye examinations, in order to prevent any damage to his or her eyes.
OUR FRAMES GUARANTEE
Patel Optics guarantees your new optical equipment, against manufacturing defects and/or hidden material defects under normal conditions of use, for 1 year from the date of purchase from us. Breakage and scratches are excluded from these guarantees.
We are at your disposal to carry out free of charge maintenance of your glasses: adjustment, fitting and cleaning. The replacement of nose pads is free of charge for one year following the purchase of your equipment.
PRICES AND PAYMENT
The price of the Goods will be set out according to our price list in force on our website at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
You can choose between “click and collect in-store” or for “home delivery”. In both cases, please note that timescales for delivery will vary depending upon the availability of the Goods. We will contact you to confirm the delivery date. Delivery of an Order shall be completed when we deliver the Goods to the address you provided. The Goods will be your responsibility from the completion of delivery
RETURNS AND REFUNDS
You must notify us immediately after receiving your order if the products are faulty or damaged. Returns must be in original condition and with all accessories (e.g. cloths, cases, etc).
No refund in cash will be given instead a voucher of the amount will be given.
If exchanging to a product of a lower value the price difference will not be refunded, instead, a voucher will be given of the difference. If exchanging to a product of a higher value the price difference will be due.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Patel Optics trade name, or any other trademarks (whether unregistered or registered) set out on our site are the intellectual property rights of Patel Optics Ltd, and must not be used or reproduced without our prior written consent.
By accepting our terms and conditions, you are willingly waving your right of withdrawal. Once we have started processing your order, you will not be able to cancel the same.
AVAILABILITY OF ADVICE
Our team shall assist your via the virtual advice platform to answer any questions you may have about your equipment.
All personal data will be handled confidentially in accordance with the relevant data protection laws. We collect, store and process personal data exclusively for the fulfilment of your order. This comprises of:
- First Name, Family Name
- Invoice and Delivery Address
- E-Mail Address
- Invoice and Payment Data
- Date of Birth
- Telephone Number
Should you purchase contact lenses or corrective spectacles from us, we also gather and store your lens prescription.