Eye Exam
The examination of the eyes (ophthalmological examination)
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FAQs
Frequently asked questions
Learn more about our services – here are some frequently asked questions.
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We offer a wide range of glasses, frames, and contact lenses. Our collection includes prescription glasses, sunglasses, designer frames, and various types of contact lenses such as daily, bi-weekly, and monthly lenses.
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To place an order, simply browse our catalog, select the products you want, and add them to your cart. Once you have finished shopping, proceed to checkout and follow the instructions to complete your purchase.
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Yes, we accept vision insurance from most major providers. To apply your insurance coverage to your purchase, please visit one of our physical stores. Our staff will assist you in verifying and processing your insurance benefits.
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You can upload your prescription before you add it to the cart. There will be an option to upload a file directly from your computer or mobile device. If you do not have your prescription on hand, you can email it to us after placing your order.
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If you do not have your prescription, you can still place an order. We offer an option to contact your eye care provider to obtain your prescription information, or you can visit your optometrist for an eye exam.
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Delivery is done within 72 hours of purchase.
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Yes, we offer free standard shipping on all orders over a certain amount.
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We offer a 7-day return and exchange policy from the date of delivery. Refunds are issued as vouchers only; no cash refunds are provided. Products must be in their original condition and packaging.
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To initiate a return, contact our customer service team with your order number and reason for return. They will provide you with a return authorization and instructions on how to send back the product.
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Yes, we offer a virtual try-on feature that allows you to see how different frames look on your face. Additionally, you can request an in-store try-on.
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We provide care instructions with every order. For glasses, clean the lenses with a microfiber cloth and lens cleaner. For contact lenses, follow the cleaning and storage instructions provided by your optometrist and the lens manufacturer.
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Yes, we offer custom lens options for both glasses and contact lenses. You can specify your prescription details during the order process, including special requirements like bifocals, progressive lenses, or specific tints.
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We accept online payment via Juice and major credit cards.
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You can contact our customer service team via phone at 5258 4843. Our service hours are from 9:30 AM to 5:30 PM, Monday to Saturday.
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Yes, we offer gift cards in various denominations. Gift cards can be purchased online and emailed to the recipient or sent via postal mail.
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Yes, all our glasses and frames come with a one-year warranty against manufacturing defects. Contact lenses are covered by the manufacturer’s warranty. If you encounter any issues, please contact our customer service team.
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Yes, we offer a lens replacement service for your existing frames. You can send us your frames, and we will fit them with new lenses based on your updated prescription.
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Yes, we regularly offer discounts and promotions on various products. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
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Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
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If you need to change or cancel your order, contact our customer service team as soon as possible. If the order has not yet been processed, we will accommodate your request. If it has already been shipped, you may need to follow the return process.
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Please visit our website's 'Contact Us' page for a list of our store locations and their contact details.
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Irrespective of whether you are wearing monthly or daily disposable contact lenses, you are normally still putting them in and out once a day. So, in terms of how often you’re touching your face, there isn’t really any difference. We think what’s important is that before you handle any contact lens, you wash your hands thoroughly first of all. If you are wearing monthly lenses which are required to be stored overnight, just make sure you’re doing exactly what your optician told you to do in terms of storing and disinfecting those lenses.
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We would always advice you to wash your hands using soap and water. However, if that option is not available then on those rare occasions, you could use a sanitizer. The concerns with hand sanitizer are that most of them contain alcohol and if you get that alcohol onto your contact lens and put it into your eye it’s going to cause irritation. So, you need to make sure either that all of the hand sanitizer is rubbed thoroughly or you might even need to clean your finger with a clean, dry cloth before putting the lens in.
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If you have been advised to use comfort/rewetting drops, either because you suffer from dry eyes or just to make your lenses more comfortable, then the advice would be that you should continue to use them. If you stopped using them, chances are your eyes are going to feel less comfortable and you are probably going to rub/touch them more than you would have done anyway. However, before you put those comfort/rewetting drops in, it is important that you do wash your hands thoroughly just to reduce the risk of any infection.
Our Services
If you are not sure about the best way to look after your contact lenses, you can speak to us.
Pathology Screening
Screening for eye diseases helps to prevent and treat
Visual Re-education for Children
Eye exams for children are very important
If you Have Any Questions Schedule an Appointment